Description
Service Desk Analyst - 1st line - Contract - Bedfordshire
Square One are recruiting for Service Desk Analysts to work for one of our clients in Sandy on a contract basis.
We are looking for someone with a high level of customer service, previous experience on a service desk and an understanding of the ITIL guidelines.
Responsibilities
- Accountable for a high standard of customer service in-line with performance targets defined for the IT Service Desk.
- Shift work will be required working 7-3:30pm, 8-4:30pm, 9:30-6pm
- To receive and accurately log IT Service issues and requests from users, ensuring all are responded in a timely manner within agreed procedures and service level targets.
Required Experience
- Demonstrate experience in providing excellent customer service
- Supporting and using Windows desktop operating systems
- Administration of Microsoft Active Directory
- Supporting and using Microsoft desktop applications such as Office and Outlook etc.
- Working as part of a support team in a customer focused environment
- Experience of working to agreed timescales and targets
- Experience of prioritising customer requests and invoking escalation processes
- Experience of designing and documenting processes and procedures
Service Desk Analyst - 1st line - Contract - Bedfordshire