Service Desk Analyst - 1st line - Contract - Bedfordshire

County of Bedfordshire  ‐ Onsite
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Description

Service Desk Analyst - 1st line - Contract - Bedfordshire

Square One are recruiting for Service Desk Analysts to work for one of our clients in Sandy on a contract basis.

We are looking for someone with a high level of customer service, previous experience on a service desk and an understanding of the ITIL guidelines.

Responsibilities

  • Accountable for a high standard of customer service in-line with performance targets defined for the IT Service Desk.
  • Shift work will be required working 7-3:30pm, 8-4:30pm, 9:30-6pm
  • To receive and accurately log IT Service issues and requests from users, ensuring all are responded in a timely manner within agreed procedures and service level targets.

Required Experience

  • Demonstrate experience in providing excellent customer service
  • Supporting and using Windows desktop operating systems
  • Administration of Microsoft Active Directory
  • Supporting and using Microsoft desktop applications such as Office and Outlook etc.
  • Working as part of a support team in a customer focused environment
  • Experience of working to agreed timescales and targets
  • Experience of prioritising customer requests and invoking escalation processes
  • Experience of designing and documenting processes and procedures

Service Desk Analyst - 1st line - Contract - Bedfordshire

Start date
25/09/2017
Duration
3 months - rolling
From
Square One Resources
Published at
13.09.2017
Project ID:
1416046
Contract type
Freelance
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