Cisco UC / Voice Engineers (m/f)

Ulm  ‐ Onsite
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Description


For our customer, a well-known IT services provider, we are looking for two
Cisco UC / Voice Engineers (m/f)

Reference: -en
Start: 11/17
Duration: 5 MM++
Place: in the Ulm area
Branch: Betrieb von Datenverarbeitungseinrichtungen für Dritte

Your tasks:
  • Responsible for level 2 technical support for a global UCC solution of more than 30,000 installed seats including Cisco IPT, UC and VCS technology as well as ECO-Systems like Tiger, Kurmi, Prognosis and Telisca
  • Project-support for extension and adaption of installed Cisco Converged Communication Solutions (CSP)
  • Infrastructure monitoring and maintenance, diagnosis, management and independent incident resolution
  • Self dependent handling of support tickets - Incident-, Problem- and Change Management as well as local onsite problem resolution respecting agreed SLA
  • Creation and update of documentations and reports
  • Collaboration with other providers to ensure seamless implementation of client requests


Your qualifications
  • Hands on work experience as Support Engineer within the IT industry with Cisco IP-Telephony, Unified Communication and Video-Conferencing systems
  • Relevant certificate in IT engineering, Cisco CCNP (voice or collaboration) or similar
  • Profound knowledge in troubleshooting and root cause analysis
  • Good knowledge of ITIL; V3 foundation certification desirable
  • Well-structured individual with an accurate, self-dependent and solution-oriented way of working, especially regarding problem resolution
  • Strong client service orientation
  • Ability to communicate well with stakeholders
  • Good German and English language skills



Skills:
- Administrator


Keywords: CISCO, Level 2 Support, Network, Tiger, Kurmi, Prognosis, Telisca, IP-Telephony, UC, Voice, csp,
Start date
11/17
Duration
5 MM++
(extension possible)
From
Hays AG
Published at
22.09.2017
Contact person:
Kerstin Werner
Project ID:
1421454
Contract type
Freelance
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