Description
Service Support Specialist (Windows, Help desk)
An exciting opportunity to work for a Market leading multi-national Organisation. Responsibilities will include resolving technical queries and requests, communicating system maintenance and providing a high level of customer service.
PRIMARY ACCOUNTABILITIES
- Deliver best in class customer service to customers
- Provide first level incident resolution for customers
- Log, troubleshoot and route tickets received from customers
- Involved in the day-to-day operational activities which are associated with operating the service desk
- Fulfilling of standard customer requests eg user administration
- Provide desktop support to customers
- Ensure that issues are pursued from initial contact to final resolution in accordance with Service Level Agreements (SLA)
KNOWLEDGE, SKILLS AND EXPERIENCE
- Basic Operating System knowledge of Windows environment
- Understanding of LAN, WAN environments
- Working knowledge of service support centre/helpdesk issue logging systems
- High level of computer literacy
- Previous experience with Lotus Notes and Citrix an advantage
- Good knowledge and experience of MS Office Applications
- Knowledge of VOIP telephony
- Understanding of and experience with smart phones
- Strong customer service attitude
- Fluent in business English - written and verbal