Description
FinXL Professional Services is an established innovative Australian company providing technology enabled business solutions and consulting services across a number of industries including Telecommunications, Commercial, Government and Finance.
In Queensland our growth continues, especially in our Managed Service practice and as a result we have several new roles available in our team. We are experienced Service Desk Analysts to work on a customer site. These are full time positions mostly Monday to Friday but may require some weekend work.
The initial contract will be 6 months. We are ideally looking for people who would like to grow with our team and transition to a permanent employee
Responsbilities/Required Skills:
- Experience in a Helpdesk, Service Centre or Contact Centre environment
- Deliver 1st/2nd level ICT phone support to staff and stakeholders within corporate environment
- Triage incidents for escalation as required
- Deliver consistently high customer service while striving for a high level of first contact resolution.
- Ensure customers are kept up to date on the status of reported incidents and service requests.
- Resolve incidents and complete service requests within established timeframes
- Contribute to information sharing within the team by documenting processes and standard operating procedures as required and proactively update the Knowledge Base for both client and support staff
If you are interested and would like to find out more, please apply now or contact Mellissa.