Description
For our client, a major pharmaceutical company, we are looking for a
Meeting Services Administrator (m/f)
Reference: -en
Start: 11/17
Duration: 13 MM+
Place: in the canton of Aargau
Branch: Herstellung von pharmazeutischen Spezialitäten und sonstigen pharmazeutischen Erzeugnissen
Your tasks:
- Pre-Event Support for the customer based on phone, e-mail, IM or face to face contact
- Consult the customer with the meeting setup based on the requirements
- Provide end-user training for end-users and admins
- Administer and improve the VC-scheduler and ensure high availability of the tool
- Responsibility for the VC-system registration of external business partners
- Partner with local facility management for lifecycle changes of A/V capable meeting rooms
- 2nd level support for WebEx; escalation of Incidents with the Vendor
- In-room support for Webcast events in auditoriums
- Coordination of external A/V-providers
- Site consulting for new VC and Webcast facilities (Studios, Auditorium, …)
- Maintenance of HPSM Incident ticket
Your qualifications
- Experience with audio/video conferencing or webcast in an international environment, ideally within pharma
- Experience with HPSM Incident (ticketing)
- Experience with Google Suite (docs, sheets, presentation)
- Proficient in English and at least basic German (ideally fluent or native)
- Good technical understanding (technical flair, handling with computers, network thinking etc.)
- Strong communication skills, open minded, reliable and a team player
- Distinct customer and service orientation (customer service experience in the last projects)
- Flexible to work early and late, even on short notice
- High availability and promote the values and benefits of a global service organization
Skills:
- Helpdesk/support
Keywords: Helpdesk Support