Description
Roc Search is currently recruiting for a Support Analyst for a client of mine based in Dublin, Ireland.
Location: Dublin, Ireland.
Job Type: Contract
Duration: 6 months
Start Date: ASAP
Rate: €120 daily all inclusive
Responsibilities:
- Troubleshoot multiple computer and mobile platforms: Macintosh, Windows, Linux, Android and iOS
- Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications
- Troubleshoot and support video conference equipment, including events held onsite
- Remotely troubleshoot local and networked printers, including multi-functional copiers
- Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests
- Identify and implement innovative solutions to resolve customer issues
Requirements:
- End-user support experience
- Strong knowledge of Windows and MAC OSX platforms.
- Familiar with standard networking concepts (TCP/IP, Windows Networking, VPN)
- Experienced supporting productivity tools such as the Microsoft Office Suite, Google Apps, and gMail in a corporate environment
Apply now for immediate consideration. Please send me a copy of your CV in MS Word format or give me a call.
As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.