Description
Supervises all changes requested by application development teams
Responsible for the management of assigned systems, products or technical domains with 24 hour emergency technical support and overall technical quality
Evaluates corporate-wide system to improve system performance and functionality
Follows up market evolution
Drafts understandable reports on improvement opportunities for the respective system
Performs maintenance tasks on existing test and production environments
Designs, tests, and implements back up, recovery and restart procedures
Monitors error logs, etc, to ensure proper capacity and availability
Responsible for changes, incident handling and problem solving
Designs configurations in cooperation addressing necessary performance and recoverability issues
Executes software installations, creations/configurations, and loads.
Key Duties & responsibilities
- Installing, configuring, supporting and maintaining Servers and infrastructure, planning for and responding to various performance issues such as service outages, system-related projects, user administration, managing security, and other duties as they arise
- Ensure adherence to procedures and processes for hardware, software, and applications
- Interact with multiple business & development units in deployment of new hardware.
- Participate in projects, working closely with various IT functions
- Develop, modify, maintain, improve, and troubleshoot existing systems
- Analyze and sustain capacity and performance requirements
- Analyze, consolidate, tune and monitor systems and platforms for availability
- Oversees backup, clustering, mirroring, replication and failover
- Perform hardware and data recovery
- Work with business clients/development to evaluate, streamline, and improve current systems, processes, and workflow
- Develop (business case) documentation
- Analyse and resolve operating systems and applications issues on various systems
- Develop diagnostic tools to allow Systems Administrators to support products when they are put into production
- Ability to communicate clearly, constructively and concisely to peers and end-users
- 24x7 Operational Support of production, 9x5 Operations Support of Development/Acceptance, on-call after hours support
Knowledge, Education & Experience
- The successful candidate will typically have up to 3-5 years' experience within a similar environment as described below
- Relevant third level qualification or professional equivalent
- Experience in Window/Linux Operational Support in a medium to large environment performing installation, configuration, and troubleshooting duties
- Knowledge of RedHat, system administration troubleshooting; boot from SAN, troubleshooting and root cause analysis skills, disaster recovery
- Good knowledge of SAN architecture, multipathing, WWNs, iSCSI
- Good knowledge of external Disk Arrays, RAID levels, NFS
- Good knowledge of blade and blade enclosure systems
- Experience in Scripting for automation: Windows PowerShell, Perl, Bash
- Good Knowledge of networking fundamentals: TCP/IP, file transfer, DNS, VLAN, and secure protocols, networking/distributed computing environment concepts; basic routing concepts
- Familiar with most aspects of systems/software administration, such as: system installation and configuration, security levels and permissions, installation of third-party software, backup systems, etc.
- Knowledge of JBPM
- Oracle knowledge
- Dell/HP hardware knowledge
- Interpersonal, written and verbal communications skills
- Strong troubleshooting, analytical and problem solving skills and be able to work independently
- Process Oriented, understanding ITSM/ITIL processes