Description
Job Description: Service Delivery Manager
Location: Stockholm, Sweden
Duration: 6 months contract
Technical Skills (MANDATORY)
Prior hands-on experience on multitude of technology environments:
* Window &VMWare/HyperV
* Linux Server Operating Systems
* HPUX
* MS Exchange, Active/LDAP Directory/Security
* Databases: Oracle 12c, MS SQL
* Storage & Backup: OceanStor, Equallogic & HP V400,3PAR7, NetApp
- Experience of managing IT migration projects with accountability for delivering to time and cost for large, complex programs/projects
- Expertise on monitoring environment and toolsets including: Network Monitoring tools-OP5, Netrac, NetQOSetc
- Expertise and hands on with Middleware support for Apache Tomcat
- Experience to provide Incident Management of Solution services at least NW and Server OS, Applications
- At least 3 years of working experience of Manager in 1st & 2nd line support for multiple services such as Network, Server, App, or more than 3 years equivalent working Experiences, who has/had the responsibility of the escalation handling from 1st line support and communication with Customer.
- More than 2 years of working experience in Engagement Management function (or Service Delivery Management function) or equivalent working experience will be an advantage.
- IT background with experience in supporting the Email Messaging technology& backup consolidation migration projects
- Monitoring the shift handover process, performance of incident and change management team on the floor. Reviewing the long pending tickets.
- Provide solutions that create value add for the project
- Mastery of program/project management methodology, tools and templates (includes program/project planning, schedule development, scope management and cost management
- Extensive experience of delivery that includes the use of supplier and off-shore resources
- Leader in the use of IT methodologies, processes and standards for program/project management
- Good Knowledge on Application rationalization and Modernization
- Ensure all agreed reports are published to the stakeholders.
- Should be doing project planning on regular basis following PMP/Prince model (with resource assignments, dependencies, milestones, critical path identification, effort estimation and optimization etc.
- Customer Interaction skills, presentation skills
- Process Leadership on SLA management/adherence/improvement
- Lead program/project teams consisting of cross functional, multi-location groups; directly supervises staff; assigns responsibility to members; monitors progress
- Monitor and control the work of all streams within the program to ensure that the project remains on track and in control
Certification:
- ITIL: ITIL v3 Foundation/Intermediate or the equivalent certification
- PMP/PRINCE 2 Certification
- NW: Certification of Cisco and/or Juniper, or equivalent certification
- Server OS: Certification of Microsoft/Windows, Linux and/or Solaris, or equivalent certification
- Certification of Oracle, SQL,MCP etc