Description
Sopra Steria Recruitment is working in partnership with a major public sector client in the UK. We are currently recruiting Field Support Tech to be based in Norwich for an initial period of 3 months with possible extension.
Job Title: Field Support Technician
The Maximum Pay Rate: £125 per day
Location: Norwich (Norfolk & Suffolk Locations both- Travel involved)
Contract Length: 3 months contract
In scope
Required: Own Vehicle
The Field Support Technician role will include:
- Being part of the Field Support Team
- Incident Management
- Technical support of a wide range of hardware and software technologies.
- Field Support at all NSFT sites across Norfolk and Suffolk
- Service request fulfilment, including office moves
- Service Asset and Configuration Management
- Installation/decommissioning of desktop hardware and software
- 1st level support of NSFT Clinical and Business Systems
- Knowledge Management
- Problem Management
- Provision of excellent customer service
- Achievement of Service Level Agreement and KPIs
- Project and operational support, as and when required.
- Active contribution to the Continual Service Improvement Plan
Essential Skills:
- ITILv3 Foundation, Microsoft Certification MCITP/MCSA Windows 7
- Support of hardware/software issues within desktop environment. Sound knowledge of basic networking principles, Active Directory, SCCM
- Excellent IT skills required and ability to an ever changing environment by learning and developing new technical skills.
- Excellent communication skills both working with large and diverse audience.
- Able to priortise workload
- Windows 7 through to 10
- Full driving licence, Ability to travel
DESIRABLE:
- Cisco CCNA, CompTIA qualifications
- Routers, Switches, VPN, Skype
- Experience in troubleshooting exchange/outlook issues. Mobile configuration
- Any specialist technical skills in IT or Communications
- The NHS and it's Operational Structures, ITIL processes
- Vehicle documentation, Report writing
Sopra Steria Recruitment Limited acts as both an employment business and as an employment agency.
Please Note: Shortlisted candidates would be contacted via Call/Email.
Apply now to know more..!