Description
Video Conference Support EngineerOur client, a global ICT services and solutions provider for enterprise is looking for a Video Conference Support Engineer to join their business in the United Kingdom.
Position Title: Video Conference Support Engineer
Position Type: Permanent
Start Date: November/December 2017
Location: United Kingdom
Contact: Ana Maras |
Responsibilities:
- Service status managing:
-- Manage video conferencing service including conference arrangement, device installation etc.
-- Communication for video conference connection with HQ and customer
-- Analysis network quality for Video conference
- Manage asset:
-- Manage video conference devices
-- Manage all the circuit including contact term
-- Manage SLA including claim credit
- Troubleshooting
-- Take a call from customer
-- Analyze video conference devices
-- Trouble shooting via communicating with vendor companies abroad
-- Resolve the problem
-- Trouble reporting to customer
-- Escalation to other division abroad
Qualifications:
- Experience with data network service and related protocol such as OSI7 layer is a must
- Experience with Microsoft Excel
- Major in Computer science/Communication or equivalent work experience
- Some experience in network field preferred
For more details contact: sales(at)manningglobal com
Quoting reference: UK_MGAM_VCSE8482
Or call Ana on: