Security Certificates and Token Engineer

Brussels  ‐ Onsite
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Description

Security Certificates and Token Engineer

The Identity & Access Management group function implements, operates and manages I&AM technology and processes. This includes access management, user life cycle management, privileged access management, recertification and service delivery/advisory. The function engages with the business and IT to understand roles, entitlements and deliver I&AM-related services. Some non-I&AM security services related to security technology delivery/management are delivered.

Role:

Function description:

  • Execute operational delivery of I&AM process solution implementation, maintenance, and improvement.
  • Assist team members with the execution of I&AM services in line with defined processes, policies and comply with applicable information security requirements.
  • Engage with HR, Finance and Procurement to ensure visibility of joiners/movers/leavers requirements and processes.
  • Drive continuous improvements across I&AM related services
  • Download of user/admin data on Smartcard or token based devices (requested via DSA tool)
  • Creation & renewal, update and deletion of users/admins accessing external applications (for internal as well as external clients)
  • Administration linked to the certificate/token management (create letters for clients/send via DHL/file data in our records)
  • Communication with Commercial teams on status of requests/data quality/issues (by mail and through Voice of the Customer Meetings)
  • Manage token and certificate stock + ordering of additional devices

Act as a Service Owner for Certificates and Token Management, this cover the below:

    Service description:
    Describe the service, its scope, roles and responsibilities, stakeholders, SLA, dependencies

      Processes & tools:
      Define and implement processes and tools to support the service, create SOP's and scripts to support an efficient service delivery

        Controls:
        Define and follow up on service controls, quality controls, consistency checks

          Knowledge management:
          Maintain a skill Matrix for the service and push for knowledge sharing so other team members can execute the service as well

            Reporting:
            Provide KPI reporting and ad hoc reporting for data related to the service

              Continuous improvement:
              Collect, maintain, deliver and follow up on a list of continuous improvement initiatives that keeps lifting the overall quality of the service to a higher level

                Profile:

                Soft skills:

                • Is capable of working in a team but also keeps a positive cooperation approach when working with other teams, groups or even divisions
                • Is capable of working in an environment with continuous change on the related services; can adapt to ever changing service needs in a spirit of continuous improvements
                • Keeps at all times a customer focused approach throughout the delivery of the services. Maintains an assertive and challenging mindset while being customer focused.
                • Works in a structured and organised way to allow for fast progress/Solution driven
                • Is capable of analysing complex problems and situations with the purpose of bringing improvements and efficiencies

                Skills and experience:

                A combination of several of the below should be covered:

                • Experience of Certificates and Token management (such as RSA
                • Experience of I&AM activities within a large organisation context.
                • Experience of executing operational and administrative activities.
                • Knowledge of I&AM products (such as Sailpoint, CyberArk, Lieberman).
                • Understand basic access control good practice (such as role-based access control).
                • Knowledge of one or more of the platforms (and the platform relate security tools) for which our teams manage security information: Mainframe, Tandem, Windows, Unix, Network.

                Interpersonal Skills:

                • GOOD communication skills
                • Client focus work approach
                • T eam player but able to work independently
                • Can stay calm in difficult situations when challenged by customers
                • Good influencing/persuasion skills

                Various:

                  Languages:

                  Mandatory:

                  English excellent both speaking and writing

                    Start date
                    ASAP
                    Duration
                    12 months
                    From
                    Base 3
                    Published at
                    24.10.2017
                    Project ID:
                    1439138
                    Contract type
                    Freelance
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