Description
Caseman Level 3 Support - ACM, ODM, BPM, IIB
My client, a leading international technology organisation, are looking for an experienced Level 3 Support Consultant to join their team for an initial 6 month contract.
Details are as follows:
Skills:
Technical profile with Caseman (ACM - OBM - BPM - IIB) and development experience
Tasks:
Quality assurance and 3rd line support:
o Configuration tasks within ACM - ODM - BPM - IIB
o Development tasks (eg Java JEE and Oracle DB (SQL), web services
o Maintenance of ACM Front End (UI - Dojo toolkit)
o Testing (module, FAT) and support of client acceptance testing (ACC)
Recovery:
Release management of the platform and stream software maintenance (including back-out procedures)
Document management:
Contribute to:
Architecture solution and design principles
Test strategy, plan and descriptions (FAT)
User stories (functional baseline)
Technical training material
Meetings:
Technical Workgroup, on request (assessment of technical and architecture changes)