Description
Service Desk Analyst - Contract - Bristol
Our client, within the public sector are looking to recruit a Service Desk Analyst on a contract basis in Bristol.
INSCOPE IR35
ROTA BASIS - Able to work between 07:00 - 18:00 hrs Monday - Friday on a rota basis.
Service Desk Analyst Role:
- Provide effective ICT Systems support in a professional manner.
- Enthusiastic & committed to delivery of 1st Class Customer experience.
- Excellent telephone manner.
- Reliable & trustworthy.
- Ability to establish quick working relationships.
- Previous Helpdesk/Service Desk experience working in an IT Technical environment.
- Excellent communications skills.
- Good knowledge of Helpdesk/Service Desk Incident call logging systems.
Service Desk Analyst Experience:
- ITIL awareness and understanding, with the ability to follow processes and procedures
- Familiarity in preparing procedure documents and training guides.
- Helpdesk/Service Desk 1st line support
- Experience supporting Windows Operating Systems.
- Experience working with Exchange and Active Directory.
- Experience of advanced MS Office support.
- Experience providing basic network and connectivity support.
- Support of Blackberry, iPhones, Smartphones & general Telecoms support.
This role is of an urgent nature so please send your CV through ASAP.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age