Customer Interaction Support Engineer - Genesys, Alcatel, Avaya, Cisco

CZ  ‐ Onsite
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Description

Customer Interaction Support Engineer. Gensys, Alcatel, Avaya Cisco.

A leading name in global system integration is looking for a Customer Interactive Support Engineer, someone who has experience with voice/video support or administration.

You will be joining a brand new global delivery centre providing second-line technical support to clients.

Training and certification opportunities will also be available.

It is a 12 month contract based in Prague.

The key responsibilities include:

  • Monitor infrastructure remotely.
  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
  • Leverage knowledge articles to investigate and resolve second line support calls assigned
  • Provide remote support to clients
  • Use post mortem template to update post mortem notes after ticket resolution
  • Follow the three-strike rule to monitor resolved tickets
  • Submit change implementation plan with risk assessments and roll-back action.

Experience supporting clients with any of the following technologies:

Genesys, Alcatel, Avaya, Cisco.

Certifications related to the aforementioned technologies will be advantageous.

Additional information

Core business hours run between 6am - 6pm, you will be required to work an 8 hour shift scheduled during these operating hours. The team will then share the responsibility of providing support to clients outside of these core hours on an on call, rostered basis and for which you will be compensated.

Start date
ASAP
Duration
12 months
From
MRP Group
Published at
17.11.2017
Project ID:
1453395
Contract type
Freelance
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