Description
Who are we?
Mansion House, is a leading International business & technology consultancy firm with offices in London, NY, Frankfurt, Singapore and Jacksonville in Florida. It concentrates exclusively on the Financial Services Sector. It provides innovative solutions to the Corporate and Transaction Banking, Capital Markets, Wealth and Investment Management communities through our teams of highly skilled Subject Matter Experts/Consultants. It currently has 250 consultants presently working on client sites across the world. Very unusually, the firm has been included in the Sunday Times Hiscox Tech Track 100 Listing, (meaning we were one of the fastest growing firms in the UK) for three years running (since 2013).
Role:
Due to increasing levels of new business, we now have the need to hire a Global Storage & Backup Coordinator to join an existing team on-site at one of our Tier 1 FS clients.
You will be responsible for driving to completion; the delivery of Storage & Backup related requests required to support critical business and infrastructure systems. Additionally, Infrastructure budget control and invoice reconciliation is required for the operations service.
Covering the entire global environment, you will work with Solution Architects, Application and Host Teams, and Service Delivery Managers to provide and deliver the most optimal solution to fit the customers' requirement and timeframe. Additionally, you will build and maintain effective and relationships with stakeholders and external vendors across the business.
This role is looking for someone with the ability to engage and communicate information to customers that have systems residing on, or planned for Backup, NAS-CAS & Storage environments. Acting as a central point of contact for Storage & Backup demand, you will be responsible for interfacing with a number of processes and divisional teams, tracking, facilitating and ensuring project requests are delivered to schedule.
You will also be responsible for the following:
- Review and approve the Request For Service (RFS) queue, ensuring the information requesting to Storage services is accurate, feasible and in line with agreed Standards
- Manage the operation delivery tasks (RITM) assigned to the Storage & Backup Team
- Work with team to secure resolution for outstanding delivery tasks.
- Act as a central contact for escalation issues, and work with the Storage Operations Team to deliver a solution.
- Accurately capture, collate and plan for storage requests ensuring that there is sufficient available supply to meet customer demand.
- Generate and record orders for additional products and services.
- Communicate with key decision makers on issues relating to service and operational delivery issues.
- Work with the Storage Operations Manager to schedule assignments across the resource pool.
Essential skills:
- An understanding of Backup, NAS-CAS and Storage
- Familiar with the concepts of the ITIL Framework eg Service Requests, Incident Management, Change Management
- Experience working within large enterprise environments
- Excellent communication and at ease working in an international, multi-cultural environment and Matrix organization.
- Ability to work in a dynamic environment, managing multiple & changing priorities.
Please send your CV for immediate consideration.