Description
Mortgage Loan Experience | Full Time - Temp
Location: Irving, TX 75063
Pay Rate: $16.00
Type: Temp approximately 6 months to start (could be extended)
Start Date: immediate (contingent upon clearing pre-employment screenings and verifications)
Shift: 10:00am - 7:00pm CST
Job Description:
Perform a host of customer servicing and valuation-related support activities
- processing and assigning orders
- receiving calls and requests from customers and clients
- following up with internal staff appraisers and/or external panel appraisers, real estate agents/brokers or other agencies
- assigning and tracking orders for valuation services and products
- trouble-shooting and resolving issues that may arise throughout the life cycle of each order
- Interface with customers, clients, and other internal and external constituencies, typically by telephone, letter, fax or email to handle queries/problems and support the processing of orders.
- use computerized systems for tracking, information gathering, and/or troubleshooting.
Experience and Skill Requirements:
- 12-24 months of mortgage industry related experience preferred.
- Typing 35-40 WP
Primary Responsibilities:
- Interfaces with internal and external customers to resolve customer service calls/queries/problems.
- Verifies contacts and account information.
- Examines customer problems and implements appropriate corrective action to respond to customer requests.
- Escalates queries/requests for action as appropriate to Supervisor and/or Operations leadership for immediate action.
- Maintains and creates logs, reports, records and files to document order activity and action items.
- Investigates, analyzes, coordinates and tracks complex customer issues and problems.
- May contact appraisers, clients, and/or internal groups to validate information and/or inquire further, requesting updates, as appropriate.
- May interface with different departments/groups to coordinate resolution of issues.
- Tracks orders as necessary.
Education: HS Diploma/GED Required