Description
We are looking for a
Cisco UC Engineer (m/f)
Reference: -en
Start: 12/17
Duration: 5 MM++
Place: in Baden-Württemberg
Branch: Betrieb von Datenverarbeitungseinrichtungen für Dritte
Your tasks:
- Responsible for level 2 technical consulting for a global UCC solution of more than 30,000 installed seats including Cisco IPT, UC and VCS technology as well as ECO systems like Tiger, Kurmi, Prognosis and Telisca
- Project support for extension and adaption of installed Cisco Converged Communication solution
- Infrastructure monitoring and maintenance, diagnosis, management and independent incident resolution
- Support tickets - Incident-, problem- and change-management as well as local onsite problem resolution respecting agreed SLA
- Creation and update of documentations and reports
- Collaboration with other providers to ensure seamless implementation of client requests
Your qualifications
- Hands-on project experience as Engineer within the IT industry and with Cisco IP-Telephony, Unified Communication and Video Conferencing systems
- Relevant certificate in IT engineering, Cisco CCNP (voice or collaboration) or similar
- Profound knowledge in troubleshooting and root cause analysis
- Good knowledge of ITIL; V3 foundation certification desirable
- Good German and English language skills
Skills:
- Administrator