Cisco UC Engineer (m/f)

Baden Württemberg  ‐ Onsite
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Description


We are looking for a
Cisco UC Engineer (m/f)

Reference: -en
Start: 12/17
Duration: 5 MM++
Place: in Baden-Württemberg
Branch: Betrieb von Datenverarbeitungseinrichtungen für Dritte

Your tasks:
  • Responsible for level 2 technical consulting for a global UCC solution of more than 30,000 installed seats including Cisco IPT, UC and VCS technology as well as ECO systems like Tiger, Kurmi, Prognosis and Telisca
  • Project support for extension and adaption of installed Cisco Converged Communication solution
  • Infrastructure monitoring and maintenance, diagnosis, management and independent incident resolution
  • Support tickets - Incident-, problem- and change-management as well as local onsite problem resolution respecting agreed SLA
  • Creation and update of documentations and reports
  • Collaboration with other providers to ensure seamless implementation of client requests


Your qualifications
  • Hands-on project experience as Engineer within the IT industry and with Cisco IP-Telephony, Unified Communication and Video Conferencing systems
  • Relevant certificate in IT engineering, Cisco CCNP (voice or collaboration) or similar
  • Profound knowledge in troubleshooting and root cause analysis
  • Good knowledge of ITIL; V3 foundation certification desirable
  • Good German and English language skills



Skills:
- Administrator
Start date
12/17
Duration
5 MM++
(extension possible)
From
Hays AG
Published at
25.11.2017
Contact person:
Kerstin Werner
Project ID:
1459576
Contract type
Freelance
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