Description
Gazelle Global Consulting is looking for a Service Desk candidate
This contract is located in Budapest - Hungary, for a 6 months renewable contract to begin ASAP as a contractor. You have to speak both English and French fluently. Payrate depend on your profile.
Job description
Responsibilities
* Serve as the first point of contact for customers seeking technical assistance over the phone or email
* Perform remote troubleshooting through diagnostic techniques and pertinent questions
* Determine the best solution based on the issue and details provided by customers
* Walk the customer through the problem-solving process
* Direct unresolved issues to the next level of support personnel
* Provide accurate information on IT products or services
* Record events and problems and their resolution in logs
* Follow-up and update customer status and information
* Pass on any feedback or suggestions by customers to the appropriate internal team
* Identify and suggest possible improvements on procedures
Requirement
* Proven experience as a service Desk Analyst or other customer support role
* Tech savvy with working knowledge of office automation products, databases and remote control
* Good understanding of computer systems, mobile devices and other tech products
* Ability to diagnose and resolve basic technical issues
* Proficiency in English
* Excellent communication skills
* Customer-oriented and cool-tempered