Service Desk Consultant (Fluent Polish or Slovenian Speaker)

Budapest

‐ Onsite

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Keywords

Hardware Network Helpdesk Support Interface PC Service Management Application Speaker Database

Position: Service Desk Consultant (Fluent Polish or Slovenian Speaker)

Location: Budapest, Hungary

Duration: 6 months+ extensions

Skills Required:

Provide essential support to Customer's PC users, including software and hardware related issues.
Assist users over the telephone, through e-mail/voice mail, chat and over web interface.
Diagnose and solve software and hardware problems by giving step-by-step instructions.
Provide advanced support to Customer's PC using remote control tool.
Escalate unsolved calls to the appropriate IT team, Network/Server Support team, Application Support team or other Support teams.
Log all calls in the Helpdesk tracking database/Service Management tool and follow them up end-to-end
Instruct users on usage of application systems.
Fluent to speak either a Polish or Slovenian language

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