Description
Special Note to candidates:
There will be only one round of telephonic interview and offer will be released next day and they have start date by Jan 8th 2018. I need 100% assurance from your side that will join this project on time after getting the offer. I will do my best to make you satisfy to take this offer, the same I expects from your end by joining this role. Even we can help you in finding rooms in Gdansk also (if needed)
Candidates with Fluent German/Estonia and Basic English
Freshers/experience candidates in customer service.
Training will be given on the technical skills
What will you do?
- Answer customer's IT related queries
- Provide technical support for incoming issues related to computer systems, software and hardware
- Run diagnostic programs to resolve issues
- Walk customer through problem-solving process
What experience do you need?
- Min 1 year experience in Service Desk/Customer Support
- Knowledge/Being familiar with ITMS tools (IT Service Management), ie: ServiceNow, Remedy, Effecte, Jira; ticketing; Active Directory, Microsoft Exchange, MS Link, Citrix, VPN; Windows 7 and ideally Windows 10
- Be a proactive team player with a positive attitude
- Have excellent customer service skills9