Customer Support Engineer - Broadcast Applications

London  ‐ Onsite
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Description

Customer Support Engineer - Broadcast Applications

Highly Motivated customer Support Engineer required to join Global Technology and Communications company. This is an excellent opportunity to work within a key customer account. The role requires a highly motivated, quick to learn experienced Support Engineer with a strong focus on customer service

Main Responsibilities/Duties:

  • Provide proprietary application support at a major customer site.
  • Rapid response to live system issues
  • Provide Investigation response, progress & resolution
  • Feedback detailed analysis of any software defects to the appropriate development team, including project management where required.
  • Proficient and timely installations of Cisco headend components for both live and test customer systems
  • Participate in new system deployments, and take on new solution responsibility, as well as sharing the knowledge within the group

Technical Skills:

  • Digital Broadcast/CA/DRM/VOD Video on demand XML for Digital Rights Management system experience
  • Proven support experience in a Linux/Oracle/IP environment
  • Good relational database SQL skills
  • Good Unix/Linux Shell Scripting skills
  • Good knowledge of applications running in a TCP/IP network environment
  • Solid end-to-end troubleshooting skills

Interpersonal Skills

  • Personal Skills
  • Excellent customer service skills
  • Self-motivated and self-sufficient
  • Ability to work effectively within a team, and share knowledge across the group
  • Ability to communicate effectively at technical and managerial level
  • Ability to flourish in a high pressure, fast moving customer facing environment

Apply now for immediate interviews

Flint are a provider of managed services to the ICT industry

Start date
02/01/2018
Duration
6 months
From
Flint Consulting Limited
Published at
19.12.2017
Project ID:
1472710
Contract type
Freelance
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