IT Service Manager

Description

The Planning Inspectorate has a long and proud history in ensuring a fair planning system by acting as the main appellate body for planning decisions in England and Wales. More recently it has also taken a leading role in supporting stable communities through reviewing the development plans of Local Authorities. It also helps meet future sustainable development by advising government ministers on planning consents for nationally significant infrastructure projects, such as the new runway at Heathrow. The judgements and decisions made by planning inspectors have a significant impact on the economy, people's lives and the communities in which they live.This is an exciting time to be working for The Planning Inspectorate; there are ambitious plans to improve and transform the service we provide to the public. Our aim, as stated in our strategy, is no less than to become an exemplar public service organisation. The Planning Inspectorate are based in bright modern offices next to Bristol Temple Meads stationThe IT Service Manager is a fixed term role for two years. Reporting to the Head of Digital Service, you will manage the Live Service teams responsible for the running, support and maintenance of PINS systems. You will also ensure services are defined, delivered and improved in line with ITIL best practice and that they meet agreed service levels.We are seeking a candidate with the following: -- Experience of live service operations and systems including proprietary and open source systems, cloud platforms and digital services in a wide variety of technologies.- Experience of leading teams during periods of significant change.- Experience managing the delivery of IT infrastructure and applications services.- Ability to engage with senior executives, identify and influence stakeholders, produce clear and non-technical advice on complex issues, and effect change through in-direct leadership, presenting information clearly, concisely and inspiring confidence.- Experienced in risk and issues identification and management and budget responsibility.- A recognised Service Management qualification, for example ITIL. Experienced in programme and project management methods, including Managing Successful programmes, Agile and Prince 2.- Strong knowledge of Cyber Security issues and the challenge facing organisations in the digital enabled world and how to prepare the organisation to reduce the risk of malicious attacks.This role would be perfect for a candidate who is a dynamic IT Service Manager who is passionate about transformational change and wants to make a large impact within their next role.How to ApplyTo apply for this post please apply no later than Tuesday 2nd January 2018 by 4pm with your CV setting out your career history, with responsibilities and achievements; and a statement of suitability (limited to 2 sides of A4) explaining how your personal skills, qualities and experience provide evidence of your suitability for the role, with reference to the Essential Skills and Person Specification as set out in the Job Description or please contact PINS Search Consultants, Artemis Search Limited: David Gittoes or Peter BrownClosing date for applications is Tuesday 2nd January 2018 at 4pm.The Planning Inspectorate is an equal opportunity employer.We value diversity and want our workforce to reflect the communities that we serve. We are also committed to the employment and career development of disabled peopleThe Civil Service Commission provides assurance that selection for appointment to the Civil Service is on merit on the basis of fair and open competition