Resource Management & Customer Communication Analyst - Netherlands - C

Job type:
on-site
Start:
ASAP
Duration:
6 months (Rolling)
From:
Vertex I.T. Solutions Ltd
Place:
Noord-Holland
Date:
01/06/2018
Country:
flag_no Netherlands

Project description:
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A major cloud client of mine is currently looking to build a Resource Management & Customer Communication team located in Amsterdam (Netherlands).

I would be keen to discuss this role with you. Please see below the details of this exciting vacancy, if you have any questions please let me know.

Location: Amsterdam, Netherlands

Contract: Initial 6 months (Rolling)

Day Rate: €200 - €250 per day

Start Date: January 2018

Our customer is currently seeking a motivated individual to start and grow a Customer Support teams in The Netherlands, supporting a growing global customer base. You shall be responsible for providing best in class support, helping to ensure that the customers have a positive experience each time they contact support.

Responsibilities:

  • Workforce Management (WFM)
  • Managing user schedules; Setting up, maintaining and monitoring user schedules and exceptions
  • Incident Dispatch:
  • Receive and dispatch support incidents

In order to be successful in this role, we need someone who has the following skills and experience:

  • Fluent English speaker, Dutch would also be beneficial but not necessity
  • Have WFM experience
  • Must have the ability to learn and absorb technology quickly

For more information please get in touch, (see below).