ITIL Services specialist - French and English Speaker

LU  ‐ Onsite
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Description

ITIL Services specialist - French and English Speaker

Overview:
Ensures IT Business & Capacity management processes are performed and deliver according to customer requirements.
Ensures that the IT service levels related to capacity management are defined, documented, agreed, monitored, measured, reported and reviewed.
Manage the Suppliers management activity, mainly with supplier, following the contractual commitments
Create the connectivity to remote customer teams to align supplier with customer best practices.
Ensures the Service Level Management with the supplier infrastructure service provider and manages process interaction is effective in order to receive cost efficient quality services.

Duties:
Manage a robust capacity management process in order to provide a transparent view of the resource consumption and to avoid major issues related to capacity issues on supplier side
Support the optimum and cost effective provision of IT Services, ensure that proactive cost-justifiable measures are implemented to improve the service performance of services
Report regularly to management and business on system capacity, on the potential risks and issues.
Ensure that the capacity management process is aligned with the supplier Target Pricing Model
On a monthly basis review the volumes/consumptions of IS4F services in order to approve the supplier invoices.
Provide to Application Custodians a view of the resource consumption and cost charges
Ensure that supplier has capacity plans in place for all technology pillars, support Application Custodians to provide yearly capacity needs
Identify and manage issues related to reported vs used capacity, assist with the diagnosis and resolution of performance, capacity related incidents and problems

Must-have skills:
Excellent knowledge on Capacity Management
Global technical skills competencies in the following domains: Networks, Windows, Workstations, Middleware, UNIX, Web, Messaging and Voice systems
Good knowledge of ITIL Service Management processes (Incident, Problem and Change management)
Strong relationship skills, and being comfortable at all levels of contact and in a wide variety of situations
Ability to analyze and assess business impact on all technical changes

Nice-to-have skills:
Expertise in ITIL Service Level Management process
Have a critical mind and continuous improvement approach
Certifications:
ITIL Foundation mandatory
ITIL Capacity Management mandatory

Start date: ASAP
Duration: 6 months

ITIL Services specialist - French and English Speaker

Start date
n.a
Duration
Unknown
From
Universe Technology
Published at
09.01.2018
Project ID:
1480537
Contract type
Freelance
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