Description
Customer Service & SupportOur client, a global leading IT outsourcing company is recruiting for a Customer Service & Support to join their business in United Kingdom.
Position Title: Customer Service & Support
Position Type: Contract
Start Date: Immediately
Duration: 3 months rolling
Location: Bedfont Lakes, UK
Contact: Dalibor Slatki |
Responsibilities:
- Refine and develop strategies to increase penetration of existing services engagements and identify key segment/market challenges, use analytics and innovation to drive bookings and services adoption
- Partner with Sales Leadership to achieve interlocked growth targets – for the overall business, and in particular, for new and emerging TS Offers
- Drive the strategy for EMEAR service sales in TS
- Handle the CGEM and Top account install base process from analyst report, to aligning with CRT/Service Sales and customer driving towards agreed inventory position
- Act as the point of contact between each step of the process from customer definition to booking.
- Drive customer through an IB assessment led approach
Qualifications:
- Between 5 and 10 years experienced gained in a Networking, IT Consulting or IT Operations environment
- Experience in Services Sales, Business Development and go-to-market
- Ideally experienced in Sales, Consulting, Product Management or Technical Sales
- Dynamic self-starter who regularly overachieves targets for assigned business area
- Capable of driving and orchestrating highly complex deals that may leverage multiple services and technologies in order to achieve the customers’ business objectives
- ITIL v3 foundation certified or strong IT operations background may be an advantage
- Cisco Services business experience will be considered a plus
For more details contact: sales(at)manningglobal com
Quoting reference: UK_MGDS_CSS8779
Or call Dalibor Slatki on: