Description
IT Support/Helpdesk/2nd Level/System Administrator/1st Level/German/Schwiizerdüütsch/English/VIPReference No.: 917115SA
Role: IT Supporter System Administrator/2nd Level
Location: Zurich und Region, Switzerland
Type: Contract
Workload: 100%
Start Datum: March 2018
Duration: until end of December 2018
Industry:
Unsere Kundin ist ein international tätiges Versicherungsunternehmung.
We are seeking a person with 5 years' experience in a similar role to join an international Insurance company as a Contractor in the city of Zurich.
Main tasks:
You shall be the point of contact for internal staff and VIP visitors too. Providing 1st and 2nd level workplace support to the end users in a customer-oriented manner, assisting in IT Projects, handling of administrative work in Infrastructure Management and ensuring day-to-day IT operations.
Further tasks:
Test, install and deploy workplace products and services, including regular upgrades and security patches
Provide event support for video conferences, forums, etc.
Actively contribute in asset inventory management and ensure high quality standards
Provide local support for testing and roll out of new software packages
Handle administrative tasks and local touch labour for all IT systems and infrastructure
Ensure user administration is maintained in line with our policies
Manage actively the ticket queue and ensure tickets are up to date and escalate, if necessary, to team members or Local IT Manager
Execute tasks on Local IT check list
VIP / Executive support
Required Technologies:
Windows 7, Windows 10
Cisco IPT system (user mgmt & end user support)
Remote Access and security technologies
Expertise in MS Office, anti-virus, Exchange/Outlook software products
LAN technologies incl. WiFi
Printer installations and setting up Video conference systems
iPhone and iPad, MAC OS, MAC Book
Active Directory skills for administration rights
Experience with virtual computer technologies
Ticketing experience with Cherwell or similar products
Additional requirements:
Quick grasp in understanding of organizational structures
Good interpersonal and communication skills with strong customer and service-orientation
Analytical, conceptual and problem-solving skills
High self-motivation, organizational skills with ability to deal with urgencies/priorities and to work under pressure
Good team player with sensitivity to cultural differences
Willingness to work in shifts or with defined schedules
Track record in delivering project work on time
Proven ability to lead the development of new business concepts and solutions
Educational background:
A completed local apprenticeship or HND in Computer Science
SIZ Zertifikat is prepared or networking certification is nice to have too
ITIL Foundation V3 (beneficial)
Langauges:
Deutsch Schriftlich und mündlich - Muttersprach Niveau
Clear communication and documentation skills in English is a must
About us:
ITech Consult AG is a certified ISO Swiss company with offices also located in Ireland. ITech Consult is specialised in delivering ICT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.
Should you find yourself suitable for this position then send your complete dossier using this link in the advert.
*Even if this position doesn't suit your profile we recommend that you send us your CV and share with us what you are exactly looking for.
Call us and discover the quality of our services for yourself. We are more than happy to meet with you for an individual consultation. Do not hesitate to contact us for further enquires on or jobs [at]itcag[dot]com.