Description
SAP CRM consultant (Dutch Speaking)
Official language is Dutch, English is acceptable.
Desired Skills & Experience
Experience
Experience in SAP CRM implementation projects in the following domains
o CRM service request management
o CRM Interaction Center (focus IS/U), shared service centers of ITSM
Experience in implementation of a customer engagement portal
Experience in in business analysis in complex environments
Consultancy Skills
Good business acumen, able to understand client expectations, anticipate needs and proactively propose innovative solutions in SAP
Strong analytical/conceptual way of thinking: focus on down to earth, fit for purpose solutions & able to conduct client-facing workshops and translate business requirements in solutions
SAP CRM skills
Senior/Expert knowledge of SAP CRM (configuration in transactions & UI layer)
o CRM service request management
o CRM Interaction Center (focus IS/U), shared service centers of ITSM
Senior knowledge of SAP CRM Middleware principles
Other skills
On top of the SAP CRM skills the following knowledge is an asset
Knowledge of CRM operational reporting
Knowledge ISU/SAP CS/PM
Technical knowledge of web portals (Webforms, authentication, navigation, HTML5, CSS, )
Technical knowledge (SAP CRM technical possibilities, SAP Cloud Portal, UI5/Fiori & oData)