Description
Customer Experience Consulting SpecialistOur client, a global leading telecommunication company, is recruiting for a Customer Experience Consulting Specialist to join their telecom projects in China.
Position Title: Customer Experience Consulting Specialist
Position Type: Contract
Start Date: February 2018
Duration: 6 or 12 months initially
Location: China
Contact: Kresimir Zebic |
Responsibilities:
- Responsible for CEO/CMO/CTIO/Customer Experience Executives engagement, explore leads and opportunities for CEM solution sales.
- Using customer experience consulting methodologies, e.g.: subjective survey, customer journey mapping, KBO-KBI- KPI metrics modeling, use case design… review operator’s customer experience management maturity and analyze gaps.
- Prepare and update consulting delivery documentation.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs.
- Prepare and update design documentation.
Qualifications:
- Thorough understanding of telecom carrier's organization
- Strong understanding of CEM.
- Min 8-10 years experience in carrier's environment or at professional customer experience consulting company.
- Experience with Marketing and Customer Care or CE analytics for telecom carrier will be given priority.
- Able to develop and/or innovate services/use cases.
- 4 years' university degree in Telecommunications or Computer Engineering or Systems Engineering or Marketing. MBA preferred.
- Able to work independently with minimum supervision.
- Ability to conduct cost/benefit analysis, modeling techniques and methods.
- Strong attention to details.
- Fluent in English.
For more details contact: sales(at)manningglobal com
Quoting reference: CHN_MGKZ_CEM8782
Or call Kresimir on: