Description
For our client, a global leader in the pharmaceutical industry, we are looking for a
ServiceNow Configuration Management Database Manager - Solution Architect 100% (m/f)
Reference: -en
Start: 03/18
Duration: 3 MM
Place: in Basel-City
Branch: Herstellung von pharmazeutischen Spezialitäten und sonstigen pharmazeutischen Erzeugnissen
Your tasks:
- Take over role of a ServiceNow Configuration Management Database (CMDB) Manager
- Accountable for defining and delivery a Configuration Management Plan (CMP) to support the further setup of the new ServiceNow CMDB
- Develop Configuration Management plan to record Configuration Item Classes to be managed in the CMP, Associated CI Class Attributes, control status of CI Class status
- Accountable for regular reporting of CMP status as required
- Responsible for managing requirements for CMDB as per the Asset & Configuration Management process – logging requirements, status of processes, coordination of changes
- As required during the initial phase of operation, manually create foundational CI components in the CMDB
Your qualifications
- MS in Computer Science or Engineering
- Knowledge of ServiceNow platform (especially ServiceNow CMDB)
- Profound experience in IT Service Management
- Good awareness of the role of the Configuration Management Database in support of ITSM processes, e.g. Incident and Event Management
- Extensive experience in the pharma sector
- Experience with MS Office Tools, MS SharePoint and MS Project
- Demonstrable leadership skills within a global matrix organization
- Excellent communication and change management skills
- ITIL certification is beneficial
Skills:
- IT service manager
- Project manager