Description
IT Analyst/Limerick/12 Months Contract/Up to 33 EUR (Per Hour)
IT Supply Chain Services (LMDW) Laboratory Manufacturing Distribution & Warehouse Infrastructure Support Analyst.
Responsibilities:
- Configuration and set up of GXP Systems (VMware; Server and PC OS) including Installation & Qualification using approved process and documentation.
- Completion of GxP documentation as required.
- Act as Dept. primary contact for Automation Infrastructure projects, escalations and communications
- Delivers and coordinates Automation Infrastructure services (eg, desktop/printer/other hardware support, network, user access, Backup, Virtual Server, Network, remote access, software install/maintenance)
- Supports the GXP IT Infrastructure (Network; Backup; PC; Server etc..) systems to ensure the business downtime is minimised
- Support of integration of LMDW IT Peripheral equipment (instruments/scanners etc) and assisting in incident and problems investigations ensuring quick resolution of issues. Escalating infrastructure issues to supplier/manufacturer as required.
- Monitors Infrastructure services, tracks metrics, provides analytics, and ensures site Automation Infrastructure health (eg, network reliability, availability, capacity, etc.)
- Interacts with technical support staff of hardware and software vendors as needed.
- Responsible for Active Directory account creation, maintenance, and troubleshooting.
- Responsible for desk-side hardware support, including but not limited to installation, maintenance, peripheral installation, and printers.
- Manage Automation Infrastructure helpdesk including Incident and new demand mgt.
- Manage the control of change GXP Servers, Virtual environment and Workstations as well as associate environments following defined Change Control Processes.
- Responsible for administering Operating System (OS) Environment (eg Windows 7/10; Server 2003; ) at site in accordance with established procedures, including: account management, group management, NTFS permission management, and share management.
- Responsible for supporting remote network access, using standard remote access services.
- Maintains the inventory of all hardware under your control.
- Communicating with site users on IT advisories as required (eg scheduling shut downs etc)
- Completing development projects assigned and delivery to agreed standards and timelines.
Skills/Experience:
- Be technically competent on the technologies in use within the company and preferably with a relevant (computing) 3rd Level Degree qualification.
- Windows Server 2008,2012 VMware and CCNA, certification/experience an advantage
- Strong troubleshooting OS Skills, Win 7 etc.
- Experience with using imaging (Backup Recovery) software an advantage.
- Experience with or knowledge of working in a GxP environment eg CSV; test plans; writing procedures would be advantageous.
- Experience in a validated/qualified (GXP) environment would be beneficial with working knowledge of Manufacturing applications.
- Ability to problem solve and excellent communication skills (oral, business writing, presenting and listening).
- Personal qualities should include, motivation, flexibility, initiative and commitment
- Strong customer focus and service orientation
- Excellent communication skills (oral, business writing, presenting and listening)
- Strong customer focus and service orientation
- Working knowledge of Manufacturing Environments would be advantageous
- Experience in multiple technology service towers such as server, storage, virtualization, system backup/restore, WLAN/LAN, MS Windows, Desktop computing hardware and software.
- Knowledge of ISA 95 and ISA 99 standards would be beneficial.
Johnson & Johnson is an American multinational medical devices, pharmaceutical and consumer packaged goods manufacturer founded in 1886.
If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.