Description
Service Desk Analyst/German Speaking/Contract/Hungary
A fantastic job opportunity has arisen for an experienced Service Desk Analyst to join a global IT giant and work in beautiful Hungary. This job is expected to be a complex, challenging and long term project with exciting future opportunities. Initial duration would be a 3 months contract.
Duties and Responsibilities:
Call and Incident Handling
Provide essential support to Customer's PC users, including software and hardware related issues.
Assist users over the telephone, through e-mail/voice mail, chat and over web interface.
Diagnose and solve software and hardware problems by giving step-by-step instructions.
Provide advanced support to Customer's PC using remote control tool.
Escalate unsolved calls to the appropriate IT team, Network/Server Support team, Application Support team or other Support teams.
Log all calls in the Helpdesk tracking database/Service Management tool and follow them up end-to-end
Instruct users on usage of application systems.
Required:
- Fluent English and German languages able to interact with customer (additional European Language advantageous)
- Good knowledge of Windows & Microsoft Office tools
- Capability to understand IT environment, basic knowledge about networks, Email systems
- Demonstrate analytical skills in problem solving.
Location: Hungary
Rate : euros/day
Job interviews are taking place now, so to be considered for this job in Hungary where the Goulash is hot and the friendly Hungarian people enjoying increasing temperatures, please contact Vera for a confidential chat and send over your latest CV.
Happy job hunting!