Server Field Technician

Manchester  ‐ Onsite
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Description

Server Field Technician
Location: Manchester - (Travel expected up to 50% of the role around the South East/Manchester and London)

Salary and package: £25,000-£35,000 (Dependent on skills and experience) + 21 days holiday, Pension, Life Assurance 4 x annual salary, Paid Expenses.

Opportunity:

Server Field Technicians Would you like to work for an award-winning organisation, and be part of a strong Server Field Technical team? If so, please carry on reading!

My Client are currently looking to add to our team of Server Field Technicians. This is an exciting opportunity for an experienced server technician to grow and develop with a growing company. The successful candidate will need to possess confident communication skills as the role will involve dealing with a variety of customer fault calls where the supported devices are diverse and varied.

You will be responsible for providing the technical skills to support our customers both onsite and remotely. On a day to day basis they will demonstrate a wide range of technical experience and troubleshooting skills in all areas of server hardware and software resolving calls within strict SLAs.
Responsibilities:
  • Installation and maintenance of Server hardware, Storage hardware and software including diagnostic utilities, HP Smart Start, Dell Open Manage and Array Manager utilities.
  • On-site and remote support of customer faults,
  • Site visits to assess and swap non-functional equipment
  • 1st to 3rd line technical support to assist the Service Desk and other engineers on technical calls and part numbers.
  • Provide analysis, solution specification based on customer requirements
  • Provide customer familiarisation and handover training


Server Field Technicians requirements for the role:
  • Extremely well organised with good communication skills and excellent spoken/ written English.
  • Applies knowledge and skills through handling problems beyond own area of expertise.
  • A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
  • Good customer facing experience.
  • In depth Software Knowledge of one or more software platforms
    • Windows server
    • Backup exec / Arcserve
    • VMware / VSphere

  • In depth Hardware knowledge of one or more technical areas
    • HP ProLiant G1 - G9
    • HP C Class Blades and chassis
    • HP P Class Blades and chassis
    • HP MSA/EVA
    • HP XP
    • Dell PowerEdge
    • Dell Storage
    • Dell EqualLogic / MD / Compellent Storage
    • IBM X Series
    • IBM I series / P series /storage servers
  • In depth Hardware knowledge of single drive tapes, Mid-range tapes libraries and backup solutions.


If you feel you have the relevant skills to be considered for this Server Field Technicians opportunity and would like to know further information, please forward an up to date version of your CV and I will contact you back within 48 hours to discuss this role in more detail.
Start date
03/2018
Published at
15.02.2018
Project ID:
1503932
Contract type
Permanent
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