Description
Helpdesk Desk 1st line support, Alicante
A Front Office HelpDesk 1st line support technician required by our client in Alicante with experience of supporting users, ticketing software and incident management. This is a long term assignment in a highly desirable location for an EU organisation; first contract to end December 2018, renewable annually.
Role
Service desk 1st line, user attention, incident and problem management. Ticket management, taking phone calls regarding user incidents
Required skills:
Remedy (BMC software) 2 years' experience desirable
Windows Client (Microsoft systems) 2 years' experience desirable
Languages:
English: level C2 (expert/advanced) of the Common European Framework of Reference (CEF), mandatory.
French: B1-B2 (intermediate), mandatory
Spanish: A2-B1 (basic - lower intermediate), mandatory
Please submit your CV in English in the Europass format.
Candidates should be eligible to work in Spain. We are not able to process work permits.