Description
Title: Customer Support Analyst
Job type: Contract
Location: Columbia, SC
Job Description:
- This position is responsible for providing quality support with a high degree of customer satisfaction on technical, business and operational inquiries in a professional and timely manner for the bank, and external customers.
- Will log and document all customer calls using the call tracking system in accordance with defined established call handling procedures
- Participates in training activities to keep current with product support and self-development; has frequent contact with internal and external customers, peers, and managers.
Job Requirement:
- Experience using a ticketing system
- Knowledge using a Mainframe computer system
- Previous experience in a structured environment providing first call resolution
- Experience providing technical support