Customer Support Analyst

South Carolina  ‐ Onsite
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Description

Title: Customer Support Analyst

Job type: Contract

Location: Columbia, SC

Job Description:

  • This position is responsible for providing quality support with a high degree of customer satisfaction on technical, business and operational inquiries in a professional and timely manner for the bank, and external customers.
  • Will log and document all customer calls using the call tracking system in accordance with defined established call handling procedures
  • Participates in training activities to keep current with product support and self-development; has frequent contact with internal and external customers, peers, and managers.

Job Requirement:

  • Experience using a ticketing system
  • Knowledge using a Mainframe computer system
  • Previous experience in a structured environment providing first call resolution
  • Experience providing technical support
Start date
n.a
From
Software Specialists
Published at
28.03.2018
Project ID:
1528950
Contract type
Freelance
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