Description
- Provides installation and day-to-day support for hardware, software and network components, for desktop personal computers.
- Provides advanced technical support to local network or system users, troubleshoots difficult user software or hardware problems and repairs equipment.
- Performs first level support for questions and problems relating to microcomputer hardware and software and microcomputer networks.
- Interfaces with vendors in addressing complex problems and technical issues.
- Maintains and upgrades network systems for specific requirements, and as needed.
- Location: Pittsburgh (ONLY)
- Interview Process: Phone screen
Top skills:
- Troubleshoot
- Windows
- Hardware support
Education/Experience:
- High School Degree and Bachelor's degree in related technical field or equivalent education/experience. Certifications to include A+, Security +, Net+, Microsoft, and Dell (certain certifications will be required within a certain timeframe of employment) - preferred. 2-4 years of experience providing customer support for Windows XP and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting. 3 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as Remedy) and the ability to track and document actions taken.