Description
seeking candidates 32 candidates to support a healthcare application called Integrated Eligibility System (IES) within the GA Dept of Human Services. This is a Helpdesk Analyst position for Customer Application Support. Background checks are required to be ran for this role.
The Help Desk Analyst will be working as part of the IES Help Desk providing support to Constituents statewide for a new system role out. In this role you must offer the highest level of efficiency and support
The successful candidates will be responsible to provide technological and helpdesk support for users of the Integrated Eligibility System application which is used to determine applicant eligibility for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid, WIC, Energy Assistance and Childcare Assistance. The IES Help Desk Analyst will research and document system problems and procedures, provide problem resolution to user/customers, develop and write user updates for the systems.
Qualifications
Bachelor's degree in a related field or Associate degree in a related field and two years of related experience or Two years at the lower level or equivalent
Preferred Qualifications
- Experience working in help desk and/or customer service environment
- Bilingual English/Spanish preferred
- Superior ability in oral, written and interpersonal communications
- Experience working in a team environment and superior ability to commit to a team effort
- Strong analytical skills. Experience in analyzing and identifying problems and ensuring their correction.
- Must be self-motivated and able to work independently within a team environment.
- Experience with User Acceptance Testing
- Experience with MS Office
- Experience with MS Access
- Knowledge of call center telephony and technology
- Knowledge of customer service principles and practices