Description
Title: Sr. Application Delivery Analyst (SCCM)
Duration: Our client is going from Windows 7 to Windows 10 and we need someone strong in troubleshooting applications, supporting the roll out of the upgrade, ability to do silent installs. Windows 10 and Office 365 is a must have.
Number of Positions: 1
Years of experience: 10+ Years
Requirements:
- Associate's/Bachelor's Degree or equivalent experience preferred
- 10+ years of software implementation and applications support experience working heavily with IIS, SCCM, Windows Server
- 5+ years of system analysis, design, implementation, testing, rollout and documentation of software, preferably within a financial services environment
- 5+ years of effective customer service experience
- Previously held a senior or lead role in a related discipline
- Ability to understand and clearly communicate technical information to non-IT personnel including end-users, line of business managers and executives
- Strong initiative taker with the ability to make sound risk based decisions while requiring little if any supervision
- In-depth knowledge of network, server, storage, and database concepts
- Advanced design skills as well as proven understanding and appreciation of the SDLC
- Strong project planning skills
- Exceptional troubleshooting and critical thinking skills within a technical environment and apply them to solve problems
- Strong multi-tasking abilities across projects with differing priorities
- Ability to provide clear status on projects being worked
- Strong sense of urgency regarding solving business impacting issues
- Must be able to minimize downtime by rapidly diagnosing and resolving problems
- Be able to track and document information regarding troubleshooting techniques resulting in repeatable documented procedures that will to be executed by operational teams
- Flexibility in schedule and ability and willingness to provide after-hours Level 3/4 support when needed
- Familiarity with Microsoft SCCM
- Comfortable supporting and configuring sites on IIS
- Knowledgeable with Microsoft Server 2008, 2012, 2016
Position Responsibilities:
- Assist the user community with the installation, configuration, and ongoing usability of software within established standards and guidelines
- Coordinate with 3rd Party Vendors, internal IT teams as well as internal business units to determine and resolve problems
- Assess the functional needs for internal business units to determine specifications for new, upgraded or replacement software purchases
- Create and maintain documentation for internal knowledge base of issues and resolutions
- Conduct training, create training aids, develop and provide documentation to IT Staff for new or upgraded software applications
- Lead and direct the work of others, acting as a mentor to Junior Analysts
- Configure, optimize and fine-tune application solutions
- Ability to test and debug applications and consult with end-users when necessary