Description
IT Service Desk Analyst (Danish Speaking)
IT Service Desk Analyst (Danish Speaking) is urgently required for long term contract position for a major blue chip client in Budapest.
Key skills:
Call and Incident Handling:
* Provide first level call and email support to customer's PC, including software and hardware related issues.
* Assign unsolved calls to the appropriate IT teams.
* Instruct users on processes
* Translation of end user communications to English in case necessary
Knowledge management:
* Help to improve and implement new technologies, tools, processes and policies
* Document new technical solutions
* Document and share best practices and with other colleagues
Duration 3-6 months + extensions
Location: Budapest
Rate: Negotiable
If interested and available please get in touch ASAP.