Description
Customer Engagement Lead
Initial 3 months
Shoreditch, London
£TBC
Our client is looking for a candidate with the right attitude, who is curious and passionate about innovation, start-ups, and technology.
This person should be enthusiastic, have strong people skills, and motivated to deliver a positive engagement.
They should be organised, comfortable engaging with different types of stakeholders, have confidence in abundance, and willing to roll their sleeves up and own the activities they undertake.
Technical skills required
Desirable:
Experience in innovation activities, whether corporate innovation or start-up ecosystems
Familiarity with Cisco's collaboration technology
Bachelor's degree
Must have:
Good oral and written communication skills
Excellent time-management and organisation
Good MS Office skills, particularly Powerpoint
Good interpersonal skills, ability to work with people in the team and external partners
Be cognisant of emerging technologies and platforms ie Slack + social Media - Twitter, Facebook etc
Soft skills:
Good interpersonal skills
Ability to take initiative and lead
Confident, motivated and articulate
Good spoken and written English
Description of day-to-day responsibilities:
Be the local 'host' at client base
Organise meetings and briefings, coordinating internal and external stakeholders, and organise on-site logistics.
During customer visits they will welcome guests, and over time learn how to present aspects of the innovation programme and give guided tours of the centre and demos where appropriate.
Working in conjunction with the UK Innovation Team, mainly the Head of Innovation Customer Engagement but also the Technical and Marketing teams, this person will develop and support the activity in to support the client
Coordinate innovation briefings to share and advocate the benefits of our client's innovation programmes to client teams, customers, partners, and other interested organisations.
Coordinate Cisco-led events at client site, including physical events, virtual events, product launches, lectures and award programmes.
Developing partnerships with our clients' global innovation centres and other startup ecosystem organisations
Describe your star employee in this role:
My star employee would bring a positive attitude to this role - he or she would bring some fresh thinking, imagination and huge energy to this exciting role. They would be a people person with a desire to succeed.
They would be proficient in learning the messaging and narrative of our clients and bring that to a variety of stakeholders at every level. They would always be looking at how they can bring something new and innovative to the role.
Current team structure & culture:
The candidate will join a large innovation organisation responsible for running Innovation Centres, Projects and Programmes across the UK. They will report to the Head of Customer Engagement, and join an existing host based in Manchester.