Description
SAP CS (Customer Services) Consultant (Functional & Technical) is required for an initial 8 month contract based in Eindhoven, The Netherlands. SAP CS Consultants wishing to be considered MUST be able to demonstrate that they have performed an end to end' implementation and Integration of SAP CS preferable in a High Tech' industry. It will be fantastic if candidates have experience of SAP CS in combination with PS and EWM.
Although this is primarily a technical role, the SAP CS Consultant must also be able to understand technical requirements.
The SAP CS Consultant will Interact with business peers (Subject Matter Experts and Business Process Owners in the area of Customer Service ) as well as IT architects and consultants in the Blueprint workstreams.
Other main duties will include:
Assess, change and define/refine business processes and related information systems (SAP) to build a greenfield system and to ensure they are properly aligned with the company's strategic direction.
Play a key-role in the specification and development of the new greenfield SAP system, fulfilling the requirements set for testing, cut-over & migration as well as transition to support.
Essential Experience Required is as follows:
A minimum of ten years of experience with service processes in a high tech complex environment.
A minimum of ten years of experience of SAP service processes (greenfield experience is a plus).
Ability to document as is and to be processes and to assist development of business case transition.
Ability to document functional and technical specifications towards build teams
Ability to document test script documents for unit, sit and UAT test runs
Ability to estimate complexity of specification, test and build efforts
Ability to configure and customize standard SAP functionalities and processes
Experience in translating business requirements into IT requirements; and select or design the correct solution (direction) corresponding to these business requirements.
Detailed knowledge of IT systems supporting customer service processes
SAP CS in combination with PS and EWM;
Expert knowledge of relevant best practices.