Description
service desk, help desk, ITIL, French, English
Leading European Institution has tasked me to identify multiple Service Desk agents who are fluent in English and French for a self-employed, freelance, 12 month contract based in the heart of Brussels.
Job description
- Making an initial assessment of incidents, attempting to resolve.
- Recording and tracking incident and problem information in a ticketing system
- Monitoring progress of incident resolution relative to the appropriate SLA
- Managing the incident life cycle, including closure and verification
- Participate in reconfiguration and installation of PC environment
- Follows standard service desk procedures & processes
- Advises staff on appropriate action & maintain the ownership of the incident & ensures updates
- Serves as liaison between staff and the technology department to resolve issues & redirect issues to the appropriate resources.
Profile
- Experience in a similar job
- Excellent knowledge of all round IT (Office, hardware, Windows )
- Experience with ticketing systems (HP Service Manager Client )
- Knowledge of/or experience in ITIL environment is big advantage.
- Capable of working in an international and multicultural environment
- Team player and strong communication skills
If this position is of interest please send me your CV for more information.