Description
Unix (RedHat/HPUX) and Storage (3PAR) Technical Support x 5
Working in the Unix and Storage team to provide deep technical support for Servers running Redhat Enterprise Linux 6/7, HPUX & 3PAR storage arrays for a major organisation
Description:
Successful candidate will be required to be part of a shared service team providing service to a number of customers. As part of this team the candidate will require to become part of an on-call roster and to be available to work afterhours.
Key responsibilities are:
* To deliver a support service in Ireland and Northern Ireland. This will encompass:
- Incident resolution,
- Problem determination,
- Root cause analysis.
* To contribute to and develop the expertise of the team and to share it with the other support teams
* To take part in projects linked to Service Quality Improvement and Business growth.
* To represent the Unix and Storage team and be one of the main linkage with other teams and Service Providers.
Qualifications/Experience:
* Redhat/HPUX troubleshooting methodology: Certification an advantage
* Experience supporting Storage Arrays and SAN Switches
* Strong technical knowledge in:
- Performance monitoring tools,
- Unix/Linux Server administration,
- Server architecture including HP Blade systems and interconnects,
- Linux Server installation and configuration,
- Scripting - Shell, Perl, Python
- SCSI and Storage technology - Good theory & hands on knowledge;
- Networking - TCP/IP
- Managing discs and logical partitions
- Redhat Cluster Services/Serviceguard
- Hadoop Data analytics administration
- Storage array and SAN switch management - upgrades, reporting, analysing performance issues
* Knowledge/Experience in any of the following areas would be an advantage:
- Networking
- 3PAR Peer Persistence
- Vmware SRM failover
- HP Blade Enclosures
* Excellent communication skill: Oral and written - English
* Customer and service orientation
* Ability to operate well in an international environment
* ITSM knowledge
* Bachelor's or undergraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.
* Certifications such as Redhat, HPUX, HPE Storage, Hadooop, Cisco or similar certifications would be preferred.
* Extensive previous Tech Support experience.
* Must possess very good experience with various computer peripherals and applications.
* Must possess very strong problem solving and resolution experience.
* Must be very customer oriented and focused on meeting the customer's needs.
* Must have very good verbal and written communication skills in English.
* Experience in telephone and/or hands-on application, desktop, network and/or database support of both internal and external customers.
* Experience in installation and configuration of PCs, Servers, hardware, software, etc.
* Desirable experience in project delivery.
* Leadership qualities: Integrity, attention to detail, timeline sensitive, goal oriented.
APPLY NOW!
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.