Description
Role:The DBA will fill the role of Technical Lead and act as the customer interface to the technical team. He/she will be responsible for service level aspects of customer delivery in line with an agreed Statement of Work and Service Level Objectives.
They will contribute to customer service reviews with the customer providing regular activity reporting, analysis of problems, events and changes. The Technical Lead is also responsible for presenting recommendations to the customer regarding capacity and performance, any immediate actions needed to meet Service Level Agreement, security and/or quality audits.
They will need to ensure that all changes meet production criteria, liaise with resource involved in carrying out of changes (including the customer) and acting as first point of escalation for customer delivery issues.
Primary Responsibilities:
Key responsibilities are:
- To contribute to and develop the SQLServer expertise of the team and to share it with the other support teams
- To take part in projects linked to Service Quality Improvement and Business growth.
- To represent the DBA team and be one of the main linkage with other teams and Service Providers.
- To create a Technology plan for SQLServer on the Account.
- Execute overall database architecture strategy
- Create and follow data standards and change management process
- Support HA/DR architecture and manage common data interface layers
- Work closely with project teams to develop data models for business processes.
- Work with application development teams to ensure adherence to SQL coding standards.
- Ensure proper prioritization and schedule for production database changes.
- Process and technical documentation
- 24 x 7 oncall support
Minimum Qualifications:
- Bachelors or undergraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.
- MS SQLServer Certification
- Must possess a minimum of 5+ year's previous Tech Support experience.
- Heavy hands-on programming experience with stored procedures and triggers.
- Extensive background using ETL tools
- Proficiency in data replication
- Excellent communication skill: Oral and written - English.
- Must be very customer oriented and focused on meeting the customer's needs.
- Ability to operate well in an international environment.
- Must have SQLServer 2005, 2008 experience
- Must possess very strong problem solving and resolution experience.
- The following personal traits are also sought:
- Strong mentoring skills
- Integrity;
- Attention to detail;
- Delivery & Goal orientation.
For more information please call Michael or e: (see below)