Description
Support Engineer
A Support Engineer to work in contract with a major international organisation near to Dublin.
- Strong experience of General IT Systems required.
Responsibilities:
- Provide expertise for IT infrastructure (eg Servers, network), application infrastructure (eg SAP), and related services (eg Business Continuity) throughout the life cycle of a deal in accordance with contractually established terms and conditions and established technical standards.
- Provides technical input, solutions, and recommendations to deal pursuit.
- Engaged in and provides support for transition/transformation efforts.
- Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements.
- Provides IT infrastructure and/or application infrastructure life cycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (eg Information Technology Infrastructure Library (ITIL).
- Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors.
- Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.
- ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customer's location (in central Dublin) when required/justified.
Expert:
- Applies advanced subject matter knowledge to complex business issues and is regarded as a business matter expert.
- Frequently contributes to the development of new ideas and methods.
- Works on complex problems/projects where analysis of situations or data requires and in-depth evaluation of multiple factors.
- Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
- Acts as an expert providing direction and guidance to process improvements and establishing policies.
- Frequently represents the organization to external customers.
APPLY NOW!
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.