Customer IT Support

Stockholm  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Description

Role: Customer IT Support

Job Description:

  • Should speak and write Swedish & English.
  • Should have IT education in gymnasium or post that.
  • Preferably one to two years of experience in customer support (Voice and mail) for handling and classifying issues and helping users resolve their IT related issues.
  • Should be aware of ITIL Incident management process.
  • Knowledge on windows 7 & 10 OS.
  • Familiar with Service Now or any other ticketing tool.
  • Knowledge on Active Directory.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Exp: 1-2 years

    Work Location: Stockholm, Sweden

    Start date
    3 weeks
    Duration
    6 months rolling contract
    From
    Kirtana Consulting
    Published at
    22.05.2018
    Project ID:
    1558462
    Contract type
    Freelance
    To apply to this project you must log in.
    Register