Description
Unix and Storage Technical Support Specialist 6 months + - Dublin - €550 per day
Redhat, RHEL, Unix, Storage, HPUX, 3PAR, SAN, Storage Arrays, troubleshoot, server administration, incident, problem, root cause analysis, RCA
We are looking for a candidate to provide deep technical support for Servers running Redhat Enterprise Linux 6/7, HPUX and 3PAR storage arrays.
Description
Successful candidate will be required to be part of a shared service team providing service to a number of customers. As part of this team the candidate will require to become part of a remote on-call roster and to be available to work after hours.
Key responsibilities are:
- To deliver a support service in Ireland and Northern Ireland. This will encompass:
- Incident resolution,
- Problem determination,
- Root cause analysis.
- To represent the Unix and Storage team and be one of the main linkage with other teams and Service Providers.
Qualification
- Redhat/HPUX troubleshooting methodology: Certification an advantage
- Experience supporting Storage Arrays and SAN Switches
- Strong technical knowledge in:
- Performance monitoring tools,
- Unix/Linux Server administration,
- Server architecture including HP Blade systems and interconnects,
- Linux Server installation and configuration,
- Scripting - Shell, Perl, Python
- SCSI and Storage technology - Good theory & hands on knowledge;
- Networking - TCP/IP
- Managing discs and logical partitions
- Redhat Cluster Services/Serviceguard
- Hadoop Data analytics administration
- Storage array and SAN switch management - upgrades, reporting, analysing performance issues
Knowledge/Experience in any of the following areas would be an advantage:
- Networking
- 3PAR Peer Persistence
- Vmware SRM failover
- HP Blade Enclosures
- Excellent communication skill: Oral and written - English
- Customer and service orientation
- Ability to operate well in an international environment
- ITSM knowledge
- Bachelor's or undergraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.
- Certifications such as Redhat, HPUX, HPE Storage, Hadoop, Cisco or similar certifications would be preferred.
- Extensive previous Tech Support experience.
- Must possess very good experience with various computer peripherals and applications.
- Must possess very strong problem solving and resolution experience.
- Must be very customer oriented and focused on meeting the customer's needs.
- Must have very good verbal and written communication skills in English.
- Experience in telephone and/or hands-on application, desktop, network and/or database support of both internal and external customers.
- Experience in installation and configuration of PCs, Servers, hardware, software, etc.
- Desirable experience in project delivery.
- Leadership qualities: Integrity, attention to detail, timeline sensitive, goal oriented.