IT Support Engineer

Dublin  ‐ Onsite
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Description

IT Support Engineer [Office 365/SharePoint/VNC/RDP/VPNs/Windows Server ]

Project / Role:

Our client is a pharmaceutical company based in Dublin. They have a fantastic opportunity for an individual to join our IT team as an IT Support Engineer. Their head office is based in City West and this is a permanent position.
Main Tasks:
  • Diagnosing and solving hardware/software faults
  • Work on a range of issues including but not limited to network connectivity, peripheral connectivity, back-up, recovery, disk space, firewalls, anti-virus, applications.
  • Carry out Administration tasks in Windows Active Directory.
  • Imaging and maintenance of PCs and Laptops
  • Maintaining a knowledge database
  • Configure Mobiles/Tablets for Email etc
  • A range of other helpdesk activities include file permissions, back-up tapes, desk phones etc.
  • Internal project work
  • Vendor Management
  • Hours of work will be as part of a shift based rota covering 8am to 6pm mon-fri
  • Successful candidate will be required to provide on call support on a one week in five basis
  • Interact with other departments to facilitate resolution of Incidents
  • Work with a team of engineers responsible for the resolution of a wide variety of problems.
  • Have good analytical and problem-solving skills
  • Have good interpersonal and customer care skills
  • Have an excellent attention to detail and be good at keeping records
  • Have a strong aptitude for learning
  • Work closely with our customers and suppliers to deliver solutions for their ICT requirements
  • Escalate issues to appropriate support engineers or support partners
  • Share knowledge with the team


Requirements:
  • Must have an IT related qualification
  • Ideally have 2-3 years' experience in a similar role
  • Have a natural aptitude to learn new technologies and develop skills
  • Must have full clean driver's license and own car
  • Windows 10, Office365 & Anti-virus software.
  • SharePoint Administration
  • Printers (both networked and local)
  • Mobile phones and PDA support
  • Basic understanding of IP networks and how to diagnose
  • Experience using remote solutions such as VNC & RDP
  • VPNs
  • Knowledge of Windows Sever Sever and Active Directory including Group Policies
  • Knowledge Cisco Call Manager Telephony System
  • Knowledge of Microsoft Hyper-V Virtual environment and System Centre Suit

Reference No.: 917383FK

Role: IT Support Engineer

Industry: Pharmaceutical
Location: Co. Dublin
Workload: 100%

Start Date: ASAP

Job Type Permanent

Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. If the position is not a perfect match and you wish to receive other opportunities directly, you can send us your CV anyway via this advert or to jobs[at]itcag[dot]com.
Feel free to contact us for further information:
Start date
05/2018
From
ITech Consult AG
Published at
25.05.2018
Project ID:
1560466
Contract type
Permanent
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