Description
Job Title: Intermediate ITSM Tool Specialist
Job Type: Contract
Job Location: Strasbourg, France
Contract Rate: 200 Euro per day
Contract Length: 8 Months
Our Client, one of the world's foremost IT Consultancies, is looking to recruit a Contract ITSM Tools Specialist to join their client in Strasbourg, France.
Tasks:
• Must be able to Configure, tailor, and administer IT Service Management (ITSM) tools (HP Service Manager 9 and HP UCMDB) to meet the needs of the various ITSM processes
• Provide in-depth technical planning, designing, and administering of the HP Service Manager 9 and HP UCMDB suite of applications
• Migrate, Test, identify and correct defects in HP Service Manager 9 and HP UCMDB
• Integrate with System management products and vendor supplied Application Programming Interfaces (APIs)
• Provide leadership in recommendations based on best practices and experience in service management
• Understanding of interactions and dependencies across IT systems
• Responsible for operations and maintenance of HP UCMDB and HP SM9
• Develops and maintains the UCMDB Discovery including agents and scanners
• Develops and maintains integrations to the UCMDB including adapters to HPSM as well as custom integrations
• Plans and manages population of the Configuration Management System, including discovery and other data import methods
• Coordinates design work for CI discovery and other data import methods
• Produces reports and Management information from HP UCMDB and HP SM9
• Ensures regular housekeeping of the UCMDB and SM9
• Responsible for the technical documentation of the UCMDB and SM9
• Provides knowledge transfer sessions to the Configuration Management team and staff
Requirements
- Subject matter expert with HP SM9 and UCMDB
- 5+ years of direct work experience in a Configuration Management team with experience in developing and maintaining configuration management tools and supporting configuration functions
- Ability to develop and maintain working relationships with others to drive innovation
Education:
• Minimum 4 years of relevant education (master or equivalent) after the secondary school
Professional experience:
• Minimum 6 years of IT professional experience
• Minimum of 5 years of experience in medium to large scale implementations of HP SM9 or similar ITSM tools
Professional competencies
- Configuration and development experience with Service, Incident, Problem, Service Catalogue, Request, and Change Management modules in a HP Service Management 9 tool
- Working knowledge of best practices and of the functionality provided by an out of box system
- ITIL/ITIL V3 Foundation Certification would be an advantage
Security Requirements
Please ask security/and choose one of the options below
The profile owner shall possess a Personnel Security Clearance for accessing EU Classified Information, at least for level EU Secret. In case the person does not possess such clearance, then a criminal record of the chosen candidate should be provided together with written proof that this security clearance process was initiated and a copy of their national ID document, prior starting the work.
This is a great role for the right candidate, so if you meet all the criteria above, then APPLY TODAY!