Intermediate ITSM Tool Specialist

Bas-Rhin  ‐ Onsite
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Description

Job Title: Intermediate ITSM Tool Specialist

Job Type: Contract

Job Location: Strasbourg, France

Contract Rate: 200 Euro per day

Contract Length: 8 Months

Our Client, one of the world's foremost IT Consultancies, is looking to recruit a Contract ITSM Tools Specialist to join their client in Strasbourg, France.

Tasks:

• Must be able to Configure, tailor, and administer IT Service Management (ITSM) tools (HP Service Manager 9 and HP UCMDB) to meet the needs of the various ITSM processes

• Provide in-depth technical planning, designing, and administering of the HP Service Manager 9 and HP UCMDB suite of applications

• Migrate, Test, identify and correct defects in HP Service Manager 9 and HP UCMDB

• Integrate with System management products and vendor supplied Application Programming Interfaces (APIs)

• Provide leadership in recommendations based on best practices and experience in service management

• Understanding of interactions and dependencies across IT systems

• Responsible for operations and maintenance of HP UCMDB and HP SM9

• Develops and maintains the UCMDB Discovery including agents and scanners

• Develops and maintains integrations to the UCMDB including adapters to HPSM as well as custom integrations

• Plans and manages population of the Configuration Management System, including discovery and other data import methods

• Coordinates design work for CI discovery and other data import methods

• Produces reports and Management information from HP UCMDB and HP SM9

• Ensures regular housekeeping of the UCMDB and SM9

• Responsible for the technical documentation of the UCMDB and SM9

• Provides knowledge transfer sessions to the Configuration Management team and staff

Requirements

  • Subject matter expert with HP SM9 and UCMDB
  • 5+ years of direct work experience in a Configuration Management team with experience in developing and maintaining configuration management tools and supporting configuration functions
  • Ability to develop and maintain working relationships with others to drive innovation

    Education:

    Minimum 4 years of relevant education (master or equivalent) after the secondary school

    Professional experience:

    • Minimum 6 years of IT professional experience

    • Minimum of 5 years of experience in medium to large scale implementations of HP SM9 or similar ITSM tools

    Professional competencies

  • Configuration and development experience with Service, Incident, Problem, Service Catalogue, Request, and Change Management modules in a HP Service Management 9 tool
  • Working knowledge of best practices and of the functionality provided by an out of box system
  • ITIL/ITIL V3 Foundation Certification would be an advantage

Security Requirements

Please ask security/and choose one of the options below

The profile owner shall possess a Personnel Security Clearance for accessing EU Classified Information, at least for level EU Secret. In case the person does not possess such clearance, then a criminal record of the chosen candidate should be provided together with written proof that this security clearance process was initiated and a copy of their national ID document, prior starting the work.

This is a great role for the right candidate, so if you meet all the criteria above, then APPLY TODAY!

Start date
n.a
From
Aim Hire Jobs
Published at
02.06.2018
Project ID:
1564557
Contract type
Freelance
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