Description
SAP CRM Consultant
6 months
Gent
Key Responsibilities/duties
* Experience in in business analysis in complex environments
* Experience in SAP CRM implementation project in the following domains
o CRM service request management
o CRM Interaction Center (focus IS/U), shared service centers of ITSM
* Experience in customer engagement through process externalization in an web portal
Consultancy Skills
* Good business acumen, able to understand clients expectations, anticipate needs and proactively propose innovative solutions in SAP
* Strong analytical/conceptual way of thinking: focus on down to earth, fit for purpose solutions & able to conduct client-facing workshops and translate business requirements in solutions
SAP CRM skills
* Senior/Expert knowledge of SAP CRM (configuration in transactions & UI layer)
Desirable/Beneficial skills
* Senior/Expert knowledge of SAP CRM (configuration in transactions & UI layer)
o CRM service request management
o CRM Interaction Center (focus IS/U), shared service centers of ITSM
* Senior knowledge of SAP CRM Middleware principles
Other skills
On top of the SAP CRM skills the following knowledge is an asset
* Knowledge of CRM operational reporting
* Knowledge ISU/SAP CS/PM
* Technical knowledge of webportals (Webforms, authentication, navigiation, HTML5, CSS, )
* Technical knowledge (SAP CRM technical possibilities, SAP Cloud Portal, UI5/Fiori & oData)
If you are interested in this opportunity, please apply now with your updated CV in word/PDF format.
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
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