Complaint Management Associate

Basel  ‐ Onsite
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Description

Complaint Management Associate - Switzerland - 3 months

Our client, a leading Consumer Health company based in Basel, Switzerland is currently seeking for a Complaint Management Associate to support the customer complaint functions. To handle market and internal complaints, related investigations at manufacturing sites to ensure patient safety and to protect the company brand.

Responsibilities
  • Resolve customer complaints from the market or internal complaints as related to product manufactured, released and distributed, which must take into account all manufacturing and distribution processes, quality testing and customer requirements under close supervision.
  • Assist and contribute to the resolution of significant customer complaints from the market.
  • Oversee and assess investigations in drug product and quality control.
  • Assure timely resolution of issues and implementation of corrective/preventative measures using scientific and GMP and product regulatory compliance principles for root cause analysis and product impact assessment. Use scientific judgement in alignment with supervisor to ask key questions during investigations intended to identify root cause of issues.
  • Support signal and trending analysis of complaints and associated KPI's relevant to the complaint management process.


Requirements
  • At least 2 years of relevant experience either in complaint management, Quality Control or Quality Assurance function or relevant scientific degree
  • Ideally general knowledge and experience in pharmaceutical subject matter areas ie Manufacturing of Drug Substance and Drug Products; Product disposition and release; Discrepancy management; Product inspection and labelling; Environmental monitoring; Contract manufacturing.
  • General cGMP knowledge.
  • Ability to work cooperatively in teams and peer relationships.
  • Excellent spoke and written communication skills in English
  • Relevant working/residency permit or Swiss/EU-Citizenship required


I am a specialized recruiter, currently taking care of various projects within the Life Science area in Switzerland. If this role is of interest to you or to someone from your network, please send your CV in Word including your hourly rate expectation for immediate consideration.

You can reach me on or at (a.xenitidis'at'realstaffing.com)

Keywords: Complaint Management Associate, complaints, CAPA, QC, Quality, GMP, manufacturing, contract, Switzerland, Basel, English

Sthree Switzerland is acting as an Employment Business in relation to this vacancy.
Start date
06/2018
Duration
3 Months
From
Real Staffing
Published at
14.06.2018
Project ID:
1573055
Contract type
Freelance
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